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ABOUT JACK
As Head of Operations, Jack leads the day-to-day management and continuous improvement of Optix's internal operations, making sure the team is structured, supported and set up to deliver high-quality work for clients. He works closely with department leads across the agency to align resource planning, delivery processes and commercial objectives, keeping the business running efficiently without losing sight of collaboration and performance.
His focus is on building clear frameworks, improving operational efficiency, and giving the team what they need to do their best work.
Key skills
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