Jack

Head of Operations

As Head of Operations, I lead the day to day management and continuous improvement of our internal operations, ensuring our teams are structured, supported and set up to deliver high quality work for our clients. I work closely with department leads across the agency to align resource planning, delivery processes and commercial objectives, helping the business run efficiently while maintaining strong standards of collaboration and performance. My focus is on creating clear frameworks, improving operational efficiency and enabling our teams to do their best work.

Expertise

Operational Leadership
Resource Planning & Delivery Management
Process Improvement & Agency Operations
Strategic Planning & Team Development
Digital Strategy & Consultancy

CMI Level 5 Award in Operations Management (Distinction) 2025
Achieved Distinction in Level 5 Operations Management, focused on operational planning, leadership, change management and continuous improvement.
CMI Level 3 Award in Principles of Team Leadership (Distinction) 2023
Achieved Distinction with focus on team leadership, performance management and developing high performing teams.
Digital Marketing Leadership: 2015-2025
Delivered strategic digital marketing consultancy across SEO, Paid Media and digital strategy while leading teams and supporting long term client growth.

Exeter University: MSc Marketing 2017
Achieved Distinction in MSc Marketing.
Exeter University: L’Oréal Brandstorm 2017
Placed in the final 8 teams in an international business case competition focused on marketing strategy development.
Japan: Lead English Instructor 2012-2014
Ranked within the top performing foreign language instructors nationally based on student feedback and outcomes.