Taking care of our clients

Posted by Optix Solutions in Company News, Design, Development

Hi There.

My name is Dave and I’m a Senior Developer here at Optix. Recently I redeveloped our client area and wanted to share with you all the sort of thing we like to do for our clients here at Optix .


The first section is an area where you can submit support tickets. You can report bugs, request changes and even request a quote for some new functionality you’d like.

Once submitted we’re alerted of what you would like done. We then assign it to the relevant person who will keep you updated via email throughout the process. If you’ve requested a change or a bug fix there’s also the ability to leave comments on the task and have a conversation with the person at Optix involved. Once the task has been completed the person who made the change will let you know it’s been completed and log the amount of time it took.

All tickets that have been submitted are kept for historical accuracy so that they can be referenced upon in the future, if the need arises.


The next section is a new feature, which will hold all kinds of useful documents for you to view and download. As of writing this there’s not much in there for you, but as time goes by we will be adding all kinds of things we deem could be useful to you.

Content Request System

This is another new area of the website and is a pretty big feature. Whilst going through the process of building a website, or adding new features to a current one, we may need to get some content or information from you.

This is where the content requester comes in. If we need something from you, we add in a new request, which in turn alerts you. You can then log into your client area and supply us with that content.

What’s wrong with just sending it over in an email like usual, you ask?

We, as a team at Optix, get thousands of emails a week, and using a centralized system such as this, allows for us (and of course you) to keep a better track of what exactly has been submitted so that we can give you a higher degree of accuracy when it comes to making your shiny new website. This system also gives us the ability to be able to reference details you’ve submitted way into the future with ease when it comes to any changes you’d like to make.

If you’re already a part of our client area, please take a look at it when you get a chance. The new layout really is beautiful.

If you’re a client of ours but don’t have access to the client area, or don’t know your login details, give us a ring on 01392 667766 or email your account manager and they’ll be able to help you out.

The client area can be found here: http://client.optixsolutions.co.uk/

Many thanks for reading,



Developing a Social Media Policy

Posted by Optix Solutions in Digital Marketing, Social Media

Welcome to the first in the series of the Optix Solutions “Coffee Table Talks” videos. We will be releasing videos on a monthly basis that provide top advice on Digital Marketing that covers everything from tips on Email Marketing, to PPC Management, Video, Search, Social Media and much much more!

Olly: Hi there and welcome to this very special edition of Coffee Table Talks – I’m Olly Harrison. We have Alastair Banks with us today and Al, you are going to talk to us a little bit about developing a social media policy for your company.

Al: Yes I am, it’s weird to have things flipped on me today…So, what are the things you need to think about when creating a social media policy? I guess there’s a couple of things you need to consider, the first is whether the policy is being written for somebody in your business who’s running your social media on your behalf, so the company accounts, or whether this is just a member of your staff who will have social media policies, personal ones, that they’re running for themselves, so obviously you need to think about that.

You probably need to think about platforms that they’re actually out there on, so covering off things like what they should be doing on LinkedIn, Twitter, Facebook and again that will differ depending on whether they are running corporate accounts or personal accounts.

I’d always advise taking legal advice on this kind of thing because we’re not legal eagles but we’ve got a lot of friends who are and who have helped us put ours together. For me it’s less about having a big stick to hit people with and saying “You should not do this”, it’s about making people aware that social media is brilliant for business but it needs to be treated carefully so just be aware of these things and if you go out and do this properly it’s going to help you both in your career development and also your business.

Olly: I guess there might be a few people out there watching this thinking “Do I really need a social media policy, you know, are you guys being serious?” Can you give any examples of where things have gone wrong or where people have been fortunate enough to have a policy in place and as a result have avoided any potential disasters?

Al: Yes, again, I’m not going to profess to be a legal eagle but I have sat in a number of presentations where solicitors especially, talk me through court cases that have come up and where a social media policy has actually saved them, or not saved them. A couple of examples that have sprung to mind (and I forget the court cases themselves, forgive me on that), but as owners of business you can be held precariously liable I think is the term, which basically means I could be held liable on your behalf if you say something on your social media platforms about another member of staff or about one of my competitors.

So, if I haven’t put in place processes to: A) Give you a policy to say don’t do that and B) Give you sufficient training on social media so that you know the dos and the donts, I can be held liable. That could include fines against my company for defamatory comments but it could also be if you say something about another member of the team here, there could be actions brought against me just because I run the business.

There are things we need to think very carefully about when it comes to social media. I personally think that’s one of the forgotten areas of social media, something that business owners need to think very carefully about.

Olly: So what we’re saying is, with a relatively small amount of effort it’s worth having these things in place?

Al: Absolutely and I know we are limited on time and this is a topic we could obviously go on about for hours, so I guess my advice is to make sure you take professional advice, get a decent quality social media policy in place but don’t make it a “big stick” one. The guys that are growing up these days, coming out of university, they’ve never known a world without the internet so they are so engrained with it, they use their phones for this sort of thing you can’t block this on your network nowadays. Embrace it, make sure it’s part of the policy, and then the most important thing is give them sufficient training to make sure they know about the policy properly and know what’s right and what’s wrong.

Olly: Thanks very much, that’s the end of Coffee Table Talks today, Al Banks, talking about social media policy as a business owner. Many thanks.

Al: Thank you.

Keep an eye out for our next “Coffee Table Talks” video for more advice on the world of digital marketing.


Olly and Charlie are supporting Exeter YMCA

Posted by Optix Solutions in News

Olly and Charlie have spent their spare time in the summer working on a project with Exeter YMCA, we’ll let them tell you more …


Our Summer with Matt and Chris

Turning up to the end of year art exhibition, it’s fair to say we had no idea what to expect.


Were any of the students going to be there (we were two hours late!)?

Were they going to be talented designers?

Were they going to be interested in the Good Material project?

Were they going to be prepared to give up their summer to work with us?

We needn’t have worried, waiting to meet us was Matt Tapp and Chris Ireland; two year 13 students enduring their last official engagement at South Dartmoor Community College.  They had not gone to the pub and instead waited for two hours for us to turn up. We were immediately impressed.

The guys then talked us through their year 13 portfolio work. The standard was brilliant…we got excited.

We then discussed the Good Material project. Both guys showed a real enthusiasm and appetite for what we were doing. We mentioned we’d be looking to run the first line (YMCA) over the summer and discussed how things would work. They both signed up there and then.

And so began a summer of meet-ups and emails, with both guys sacrificing a lot of their time to work on the project. We were demanding at times and difficult to work with (sorry boys!) but the guys stuck to the task. Matt even found himself on holiday with his family in America and still managed to find time to work on the project. Top effort Matt!

The collage above gives you a snapshot of the work the guys did. As you can see, they really dedicated themselves and worked incredibly hard on numerous revisions of their designs. They responded superbly to feedback  and always came up with own creative ideas and suggestions. They often ended up going above and beyond what we asked of them. They really helped mould the Good Material project itself.

Both Chris and Matt have now headed to university and we just want to take this opportunity to thank them both for all their hard graft over the summer. We’re really happy with their designs and we know their efforts will be of a real help to the YMCA. Thanks a lot guys!

You can learn more about Good Material and buy the T Shirts designed here http://www.goodmaterial.co.uk/