What Impact will ‘Google for Jobs’ have on Job Sites?

Last week, Google announced the launch of their jobs search engine called "Google for jobs" in the US.  Let's ignore the fact that Google for Jobs is a somewhat confusing name ("Did you try Google for Jobs?" "Yeah… I Googled it") and focus on what this means for job sites and recruiters.

Google has a tendency to disrupt industries and existing models with what feels like a pretty good success rate. Back in 2013, they launched Google Flights in the UK which had a big impact on the travel industry. Airlines and ticket comparison sites who were going after lucrative “flights to…” Google searches had reason to adjust their expectations.  

When Google for Jobs hits the UK we can expect it to have a pretty big impact on jobs sites. 

How Will It Work?

When users search Google for a job the results will highlight jobs which match the user's query as well as traditional web results. The user will then be able to filter by location, title, date posted etc. without leaving Google. Techcrunch reports that users will also be able to see additional data such as commute times based on their location.

Google will use machine learning to better understand the terminology that people searching use and to match this to job listings. Nobody is better than Google at understanding and interpreting what users are searching for, even if it's not immediately clear from their search terms. It seems likely that Google for Jobs' search functionality will surpass that of most traditional job sites.

At their Developers Conference last week, Google's CEO Sundar Pichai hinted that Google for Jobs will have a one-click apply system. This conflicts slightly with reports that users will be directed to third party sites in order to complete the application process there.

What Will Happen?

For years, job sites have benefited from free visits from Google users. When a user types in "digital marketing jobs in Exeter" and clicks on a Google result (excluding the ads which we'll come on to) the site gets the visit and potentially makes money from the visitor. This is what we call organic traffic – it drives a big percentage of visits to the main job sites and yet Google makes no money from it. They didn't become the largest company in the world by missing opportunities to make money.

As well as the organic results there are pay per click (PPC) Ads in Google which direct people towards jobs sites. Each time someone clicks on these ads Google makes money – hence the name “pay per click”. While this is beneficial to Google, they know that selling a visit for the cost of a click isn't using their capabilities to the full. Next time around the user may go directly to the job site, but Google would rather keep the user on their product. If Google can provide the job site with more qualified traffic (because of their understanding on the user and their behaviour) they can justify charging more.

What Impact Will It Have?

When Google for Jobs launches in the US, Google will be partnering with LinkedIn, Glassdoor, Monster, CareerBuilder and Facebook. Jobs from these sites will no doubt be shown in the organic search results and will probably push these unpaid results down below the section of the search results page which is immediately visible. The Google Flights results (E.G. when you search for "flights to Copenhagen") are displayed between the PPC ads at the top and the organic results below.

Google Flights SERP

The job sites which are not partnered with Google can expect to get fewer organic visits as their potential traffic is eaten up by Google. Sites which are overly reliant on organic traffic will be hit hardest. As a result, job sites who cannot become a Google for Jobs partner may need to invest more in Google Ads to maintain traffic levels. This will be difficult for small to medium businesses who don't have the might of a substantial marketing budget behind them.

What Should You Do?

So, what should recruiters and marketers working for job sites do to protect themselves from a potentially significant drop in traffic? A well-considered marketing strategy which isn't overly reliant on organic traffic is a must. Here are some potential areas to investigate:

  •  Social advertising. If you work for a recruitment agency you'll know that passive recruitment is at least as important (if not more so) as targeting those who are actively job seeking. In fact, 84 percent of candidates would consider leaving their current company if another company with an excellent reputation offered them a job. Therefore you need to focus on getting in front of those who aren't yet at the stage of searching in Google.
    One of the main benefits of Social Advertising is the ability to target people with very accurate demographic and interest targeting, including current job or industry sector. Using this system, you can tempt the right people away from their current role.
  • Headhunting. LinkedIn in particular is a useful tool for actively pursuing passive candidates. This isn't a new technique by any means but if you're seeing a drop in organic traffic then it's one you shouldn't ignore. A recruiter who has had in-depth LinkedIn training can find and engage with candidates before they realise they're candidates.
  • Informational Content. Users typing in "jobs in Exeter" may be whisked away by Google for Jobs, but you can also target people who are higher up the conversion funnel. For example by creating a piece of content to help people who are searching for "how to know when to leave your job" (70 searches per month) or "how to resign from a job" (480 searches per month). When we worked with Reed Global our Content Marketing approach worked really well. It continues to drive well-qualified traffic to the site.
  • Email Marketing. A good job site or recruitment company will handle candidates multiple times within their career helping them move from one job to the next. A cheeky recruiter will also poach staff and then try to help the company recruit their replacement.
    This means that you'll potentially have a wealth of information about companies and candidates, hopefully organized in a way which means you can make the most of it. Email marketing is very easy to do badly but with a little thought and some good quality data it can be the best converting channel. Get the right jobs in front of the right candidates and the right candidates in front of the right HR people and you'll be well on your way.

Google for Jobs is expected to roll out in the US in the next few weeks, as yet no date has been set for a UK release.  

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Is Your Website Ready For Google’s Big Mobile Update?

Usually when Google announces an update it comes with little, if any, warning at all. However, Google recently announced, "Starting April 21, we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results." Whilst Google have been telling Webmaster’s for years to prepare for Mobile, this is the most significant mobile-related announcement they have released to date, and it’s clear that this time, Google mean business.

It’s Time For Action…

If you don’t already have a Mobile-Friendly website then you need to get the ball-rolling, and quickly. You have probably heard the terms “Responsive Site” and “Mobile Site” repeatedly across the web, so we are going to start by briefly defining what each of these mean.

Responsive Site – A Responsive Site takes a standard website and instructs it to fit the display size that it is being viewed on. This allows your website to fit precisely on any device in any resolution. An example of a Responsive Site is the Porsche website http://www.porsche.com/uk/. You can see the change in website size if you slowly drag the bottom right hand corner of your browser inward to make it smaller.

Mobile Site – This is a completely separate site that has been designed and built purely for mobile users. It may sit on a sub domain such as m.domain.com. An example of a Mobile-Specific Site is the BBC Sports website http://www.bbc.co.uk/sport/. You can see the difference by bringing up the website on a mobile and desktop device and comparing the two.

Responsive vs. Mobile Sites – What Is Better? Mobile Sites:

The Pros

  • Better mobile experience for users (may lead to higher conversions)
  • Cheaper upfront costs

The Cons

  • Recurring maintenance
  • High costs for updating multiple websites
  • May need to be upgraded in future to work on new browsers
  • Issues with optimal display on different resolutions

  Responsive Site:

The Pros

  • One website works on multiple devices
  • Only needs to be updated once as only one site
  • Recommended by Google
  • Better ROI in the long term as it won’t need much maintenance to work on future browsers

The Cons

  • More expensive upfront

A Quick Note On Search Engine Optimisation…

If Search Engine Optimisation (SEO) forms a core part of your business then this must also be taken into consideration at this point. When it comes to link building and spending time optimising a site, you need to consider the fact that updating multiple sites will be far more costly and time consuming, than updating and building links to just the one Responsive Site.

In Summary The bottom line is you need to think about why you are creating the site and what functionality you need it to have. Either way, a mobile website is a MUST if you want to stay within Google’s guidelines and within the same playing field as your competitors. If you need to discuss your website in more detail please give us a call on 01392 667766, where one of the team will be more than happy to help!

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Google AdWords Goes (not provided)

Yesterday Google announced that they will no longer pass Keyword data from Ads on Google to analytics packages in order to keep searches secure. This follows the previous changes to the data provided from organic search queries.

What is (not provided)?

Back in 2011 Google began to send an increasing percentage of users to the SSL encrypted version of their search engine in order to "protect their privacy". The secure version of Google doesn't pass their Keyword data (the search terms they entered) into analytics packages including Google Analytics. This eventually lead to most website visits via Google organic search being registered under the keyword (not provided). At the time this only applied to organic searches and keyword data was provided for Campaigns using Google's AdWords PPC platform. Yesterday's change means that analytics packages won't provide keyword data when a user has clicked on a PPC ad on Google, instead the keyword will be represented as (not provided). For now the change is on Google.com but we expect it to roll out across other localised versions including Google.co.uk soon.

What Does This Actually Change?

The short answer is nothing. Keyword data will no longer be appended to referral URLs but this doesn't mean that this data is lost, it simply means that it wont enter your analytics package in this way. The data is still available in AdWords and from there it can be imported into Google Analytics or exported via the AdWords API for use in PPC management platforms such as Marin who report that their service will be unaffected. When we report on Keyword data for our Google PPC campaigns we take this data directly from AdWords so this won't change anything for us. If you have issues with finding keyword data in Analytics make sure that you have connected your AdWords and Analytics accounts and the chances are this won't affect you at all.

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Asos Offers Live Chat with a Stylist

When we visited Hubspot's Inbound Marketing conference back in October I was really interested to hear Will Critchlow from Distilled talk about Live Chat. Will said that using Live Chat helped Distilled to understand their user-base by interacting with them one-on-one during the early days of the agency. As well as giving them valuable insights this helped their potential customers to feel special – something which doesn't happen so often online.

I was reminded of this when I noticed that Asos are running Live Chat on their site in order to let customers chat with a 'stylist' as shown in the image below.

Asos Live Chat Stylist window

How It Works

 

    • While browsing the Asos site I noticed a small pop-up which offered to connect me to a stylist, all I had to do was enter my name and email address.
    • Once connected I could see the name of my stylist along with an image of her. I then realised I would need to think of a question to ask!
    • Once I had thought of a question the stylist came back to me with some suggestions. In this instance she didn't share any specific items with me but no doubt she would have if I had asked.

 

How Could Live Chat Work For You?

Obviously Live Chat wouldn't work for everybody but if you have the availability in-house to answer queries then it could be useful. Having a direct line to your customers will help you to qualify leads and speed up customer's journeys through the sales funnel. People may not feel the need to dial your number to get an answer to their question but entering an online chat is a much easier process.

It's also a great way to find out what is missing from your website – if everyone asks you about postage rates then you know that this information needs to be more readily available. If people are constantly asking which products go together then this information should be provided on your product pages.

The personal touch is really valuable and makes a customer's visit remarkable rather than ordinary – I wouldn't be writing about Asos today if they hadn't offered me something above-and-beyond what other sites offer.

Optix solutions provide digital marketing in Devon and nationwide, if you're interested in speaking to us about your digital marketing, get in touch today!

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What Are AdWords Enhanced Campaigns?

If you’ve logged in to Google AdWords recently you will probably have seen a message suggesting that you upgrade to Enhanced Campaigns. Although Enhanced Campaigns are optional at this point Google is going to automatically upgrade Campaigns which have not been manually upgraded on Monday the 22nd of July. If you make use of Google’s PPC Advertising you need to decide if you want to upgrade yourself or leave it to Google and you need to know what makes Enhanced Campaigns different.

What is an Enhanced Campaign?

1) An Enhanced Campaign gives you the ability to adjust bids based on Location, Device (Desktop, mobile or Tablet) and Time of Day. These settings were previously available but not without setting up a new Campaign.

Adwords Enhanced Campaigns Settings

Some instances where this might be beneficial:

You might want to bid more for people who are within a mile of your shop (who are more likely to visit), are using an iPhone (who will buy anything) or are browsing in the daytime on a desktop (If you are selling to businesses).

2) You also have the ability to serve different Ads based on Location, Device and Time of Day.

Some instances where this might be beneficial:

Serving an Ad with a phone number to people near your restaurant. Using different Ad copy at different times of day: “call us now” between 9:00-5:30 or “find out more online” in the evening.

What Do You Need to Do?

You need to upgrade your Campaigns manually otherwise they will be automatically upgraded with default settings. Click on the pop up in AdWords to visit the Upgrade Centre.

1) Mobile Bid Adjustment

You will be asked to set your mobile bid adjustment – you can leave this as the same as Desktop, choose a percentage change or let Google decide:

Adwords-enhanced-campaigns-mobile-bid-adjustment

 

If your Campaign was previously only targeting Desktop and Tablet users then you will need to set mobile bid adjustment to -100% to prevent your Ad from showing up in mobile search. If you are automatically upgraded your settings will be based on what other advertisers are choosing.

2) Merging Campaigns

If you currently have mobile and desktop Campaigns which appear to be similar you will be offered the opportunity to merge these into one Campaign.

Benefits and Risks of Enhanced Campaigns

Some advertisers are concerned that being forced to combine mobile and desktop will give them less granular control over their Campaigns. One thing which is certain is that a pro-active approach and manually upgrading are the best ways to ensure that you minimise risk.

There are lots of potential benefits to using Enhanced Campaigns particularly for those who don’t have a great deal of time to create new Campaigns and test out alternative settings. Once you have upgraded you can experiment with different factors and work out what will work best for you. This post by Google contains some interesting Case Studies from organisations who have seen improvements in ROI since upgrading.

If you want to know more about the potential risks and benefits of using Enhanced Campaigns then get in touch with our Digital Marketing team.


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