Customer Service
There's nothing more annoying than slow customer service, so we have introduced guaranteed response times for emails, faxes, telephone calls and regular letters.
E-Mails
We try to reply to your query within an hour during office hours, but guarantee to respond at the latest within 24 hours.
Phone Calls / Faxes
Again we will try to get back to you within an hour, but guarantee that our response will be no more than 24 hours later than the time you called.
Post
We guarantee to respond to your query within 3 working days of receiving your letter.